Thank you for choosing GalaxyHobby. Our goal is to provide high-quality digital products that deliver value, clarity, and an exceptional user experience. Please read our Refund & Returns Policy carefully before making a purchase.
Digital Product Nature
All products available on GalaxyHobby — including digital courses, guides, templates, presets, toolkits, planners, and other downloadable content — are entirely digital.
No physical items are shipped.
Because our products are delivered instantly after purchase, access cannot be revoked once the files have been downloaded.
No Returns or Exchanges
Since every product is digital and accessible immediately, we do not accept returns, exchanges, or replacements for any purchase.
Once a file is delivered or downloaded, the sale becomes final.
Refund Eligibility
Refunds are only considered under the following limited circumstances:
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If you purchased the same product twice by mistake.
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If you received incomplete or corrupted files that cannot be used.
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If you did not receive access to your digital product due to a technical error.
Refund requests outside of these scenarios cannot be approved.
Non-Refundable Situations
Refunds will not be issued in the following cases:
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You changed your mind after purchasing.
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You misunderstood the product description.
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You expected features not included in the product.
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You don’t have the software required to open or use the files.
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You purchased during a sale or promotion.
We strongly recommend reading the full product description before completing your purchase.
Product Access Issues
If you experience trouble accessing your files due to download errors or platform issues, we encourage you to try again using:
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A different browser
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A stable internet connection
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A different device
In case the issue persists, you may request file re-delivery.
Incorrect Product
If you receive an incorrect file due to a system mismatch, you may request the correct file. This is not considered a refund case but a product correction.
Policy Agreement
By purchasing from GalaxyHobby, you acknowledge and agree to this Refund & Returns Policy. Please review all product descriptions, previews, and details before placing your order.